Saturday, 1 August 2020

Staycations at Sentosa (Part 1): Resorts World Sentosa

When you think about staycations in Singapore, most people will think of Sentosa because it feels most like you have left the country :D 

We have stayed in 3 hotels in Resorts World Sentosa (RWS) and here's our experience.

Resorts World Sentosa

[1] Hard Rock Hotel

In the year that RWS officially opened, the hubby booked Hard Rock Hotel to celebrate our wedding anniversary. The price has increased significantly and hence we have not stayed since then. I wouldn't mind staying there again as I have very good memories of the hotel and loved the huge pool!

Hard Rock Hotel in 2012

Our room

Shower and toiletries
(love the guitar holder!) 

Look at the large pool outside!

Slide and water play area

Look at my eldest when she was just 2 years old going down the slide with daddy!

Loving the water
(my eldest girl really resembles my littlest girl!)

The best thing about Hard Rock Hotel is the pool! Hence, I found it the best of the 3 hotels we stayed. 


[2] Festive Hotel

The mum, sister, kids and I stayed at Festive Hotel for our girls (plus 1 boy) staycation last year. 

We bought a package for 3D2N that included tickets for USS, SEA Aquarium and Adventure Cove Waterpark. On hindsight, I totally regretted it because it was so expensive and we ended up not utilising the aquarium and waterpark tickets due to lack of time. 

Festive Hotel in 2019

Our room was meant for 4

There was a bunk bed that kids can sleep and a sofa that can be converted into a bed. However, we had to set up the bed ourselves and the sister said the sofa bed was so uncomfortable! 

Shower and toilet

The hotel provided us with a baby cot for the littlest baby, thankfully! She quite enjoyed sleeping in it. 

Group photo before our swim!

Enjoying a splash in the water play area!

Having fun in the water

The pool, while enjoyable, was nowhere as nice as Hard Rock Hotel's pool. I also found our overall experience not very worth the price we paid. 


[3] Hotel Michael

The moment hotels in Singapore opened up and staycations were allowed, we jumped on the opportunity and book 2 rooms at Hotel Michael. Our staycation package came with USS tickets, $50 credits per room and breakfast. 

Alas, I don't think RWS was ready to welcome guests, especially big families. First, they ran out of baby cots (which is fine, I know it happens) so I requested for a room with a king bed so that my girl has a place to sleep without falling off. The front desk staff struggled to find one and when she did, she explained that they needed to clean the room and that we should wait in the room next door while it was being cleaned. Ok, fair enough, since I did insist for a king bed. When I asked whether she needed to see my RWS Invites card so that I can get points for this booking, she said no need. Wrong answer. When I later inquired on why my points was not deposited into my account, I was told that she was supposed to take my card and log in my points but she didn't šŸ™„

It was about 5.30pm by the time I was done at the front desk, so we decided to just head to the room that was ready for us. 

Hotel Michael, just a few weeks after reopening in 2020

The first room with twin beds

The second room with king bed
(photo taken after it was ready) 

The toilet was quite spacious but there're no proper doors

Toilet design was quite interesting but shower is just divided with a thin shower curtain. Does not feel like we are in a 4/5 star hotel. 

We tried to book a slot in the pool but was told that all slots were fully booked till the next day 6pm! I couldn't believe my ears. Then we waited until 6pm, called to find out why our second room was not ready, and found out that they had cleaned the wrong room! By this time, we were so upset that we demanded an explanation from the manager. To appease us, the manager said she will allow us to use the pool at Crockfords Tower as they had an empty 8am time slot. By the time we got our second room, it was 8pm! šŸ˜’

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Finally a #staycation! But the experience for us was not great. We were given a 4.30pm check-in time and were told we could only book the pool via the room's phone. But by the time we got to the room, it was already 5plus and we were put on hold on the phone for about 15mins before we were told the pool was fully booked till the next day 6pm! They also made a mistake with our 2nd room, which was only ready at 8pm after our dinner šŸ˜• . The only redeeming factors are the free USS tickets, breakfast and $50 dining credits per room we got with the room package. Oh and the bed was super comfy. Hopefully we have a better experience at USS today šŸ˜Š . #madpsychmum #rws #hotelmichael #mpmfuninsg #girleejay #withthemerlionbeforeitsgone #sentosa #familytime #mpmstaycations

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Our room faced the soon-to-be torn down Merlion, so we took the opportunity to take photos with it

We tried to forget the terrible start to our staycation and had our dinner at the Malaysian Street (using our hotel credits). Food was very expensive but was free with our dining credits and tasted quite good. 

Family photo at Universal Studios globe! 

#RWSmoments

After dinner, we shopped at Candylicious, which was having mega sale for their candy! 

Yummy candy going for cheap!

The next morning, we got the kids to wake up really early to head to the pool for our 8am slot. As each slot was only 45 minutes long, we arrived 5min early to make sure our kids had ample time to swim. However, there was no attendant and there was a cleaning machine still in the pool! A RWS staff finally arrived at 8.15am and we had to help her to remove the cleaning machine because no other staff came and she did not allow us to swim with the machine in the water. By the time we finally stepped into the pool, it was 8.30am and the sky looked like it was about to cry. And 5 minutes later, it did! 

We only managed to take one family photo before it started raining

The kids had fun for the short 5 minutes we were in the pool šŸ˜ž

We were so disappointed with the whole experience! We decided to collect our breakfast sets and bring it back to our room to have our breakfast. There isn't any ala carte breakfast at RWS. You can only choose between Western or Asian set meals. We choose 2 of each. 

The Western set

The Asian set

The food was ok but I would have preferred to be given a choice of food like the breakfast at other hotels. 

After we checked out (which again wasn't a great experience, but I shall not elaborate), we headed to USS. USS was probably the only good thing in our entire experience so far. 

Still love the Transformers ride and always will ❤️

Kids had fun taking pictures

Treasure hunter ride

Littlest girl enjoying the ride! 

Littlest girl really likes the Minions and Gru! šŸ˜„

Look, it's not like I have anything against RWS. If I did, then I wouldn't have paid to sign up as a RWS member! But I really felt let down and disappointed. To be honest, unless it is Hard Rock Hotel, it is unlikely that we would stay with RWS ever again. I really do hope that you have a better experience than we did! 


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This post is part of our Family Staycations collection, which documents our staycations in Singapore!

 


Click each staycation destination below to read about our staycation experience:

        

        

       

You can also stay up-to-date with our staycation experiences on Instagram via the hashtag #mpmstaycations
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